Innogreen is pleased to share the results of our recent NDIS Provider Standards Midterm Audit conducted in June 2026. We achieved COMPLIANT results across all four audit modules, with no non-compliances identified.
Our Audit Results
Module 1: Rights and Responsibilities — COMPLIANT Module 2: Governance and Operational Management — COMPLIANT Module 3: Provision of Supports — COMPLIANT Module 4: Specialized Support Module (SDA) — COMPLIANT
All four modules were assessed as COMPLIANT. This result confirms that Innogreen meets all NDIS Practice Standards for our SDA housing and smart home technology services.
What These Results Mean
For Current Innogreen Participants
These audit results provide assurance that:
Your rights are protected
- We have systems to promote your independence and choice
- Your privacy and dignity are respected
- Complaints are handled fairly and transparently
- You are supported to make informed decisions
Your housing meets all NDIS standards
- SDA design requirements are met
- Accessibility features are built to specification
- Safety systems are in place and maintained
- Smart home technology is properly installed and supported
Your provider is well-managed and sustainable
- Governance structures meet NDIS requirements
- Risk management systems protect your safety
- Financial management ensures long-term sustainability
- Staff are qualified and properly trained
Your supports are safe and effective
- Support delivery meets NDIS standards
- Individual needs are assessed and addressed
- Outcomes are monitored and reviewed
- Quality improvement is ongoing
For Prospective Innogreen Participants
If you're considering Innogreen for SDA housing or smart home technology, these results confirm that:
- We meet all NDIS requirements for our services
- We have the systems and expertise to support you
- We prioritise participant rights and safety
- We are committed to quality and continuous improvement
About the Audit Process
Our audit was conducted by an independent NDIS-approved auditor against the NDIS Practice Standards. The audit assessed:
Our documentation and systems
- Policies and procedures
- Governance structures
- Risk management processes
- Quality improvement systems
Our practice and implementation
- How supports are actually delivered
- Staff practices and interactions
- Participant experience
- Outcomes achieved
The auditor found Innogreen met all requirements across all four modules.
What Each Module Result Confirms
Module 1: Rights and Responsibilities
Our COMPLIANT result confirms we:
- Promote your independence and inclusion
- Respect your privacy and dignity
- Support your right to make informed choices
- Handle complaints fairly and transparently
- Provide information in accessible formats
This means our participants' rights are at the centre of everything we do.
Module 2: Governance and Operational Management
Our COMPLIANT result confirms we:
- Have effective leadership and governance
- Manage risk proactively
- Maintain financial sustainability
- Train and supervise staff properly
- Continuously improve our services
This means Innogreen is well-managed, stable, and committed to quality.
Module 3: Provision of Supports
Our COMPLIANT result confirms we:
- Deliver safe and effective supports
- Develop and implement individual plans
- Manage risks in support delivery
- Monitor and report on outcomes
- Respond to participant feedback
This means our participants receive high-quality supports that meet their needs.
Module 4: Specialized Support Module (SDA)
Our COMPLIANT result confirms we:
- Meet all SDA design standards
- Comply with SDA pricing arrangements
- Provide appropriate SDA-specific supports
- Maintain SDA housing properly
- Support independent living
This means our SDA housing is purpose-built and well-managed for participants with high support needs.
How We Maintain Compliance
Innogreen maintains compliance through:
- Regular internal audits — We review our systems and practice regularly
- Staff training and development — Our team is trained and supported
- Participant feedback — We seek and act on participant input
- Continuous improvement — We constantly work to get better
- Strong governance — Our leadership prioritises quality and compliance
What This Means for Your Safety and Independence
For Innogreen participants, these audit results confirm:
Your Safety Is Protected
- Emergency systems are in place and maintained
- Risk management processes identify and address hazards
- Staff are trained in safety procedures
- Incidents are managed and learned from
Your Independence Is Supported
- Smart home technology enables independent living
- Housing design supports accessibility and autonomy
- Individual plans focus on your goals
- Staff respect your choices and preferences
Your Rights Are Respected
- You have a voice in your supports
- Your privacy is protected
- Complaints are taken seriously
- You receive information in accessible ways
Your Provider Is Reliable
- We're financially sustainable and well-managed
- Systems ensure consistent service delivery
- Staff are stable and experienced
- We're here for the long term
Our Commitment to Quality
Achieving COMPLIANT results is important — but it's the minimum standard. At Innogreen, we're committed to:
- Going beyond compliance — We don't just meet standards, we aim to exceed them
- Listening to participants — Your feedback shapes our services
- Continuous improvement — We constantly work to get better
- Transparency — We're open about our performance and practices
Questions to Ask Us
If you're considering Innogreen, ask us:
- Can I see your full audit report?
- What improvements have you made since the audit?
- How do you gather and use participant feedback?
- What training do staff receive?
- How do you support independent living?
- What smart home technology do you provide?
- How do you handle maintenance and repairs?
We're happy to answer these questions and any others you have.
Transparency Matters
We believe in transparency about our performance. That's why:
- We share our audit results openly
- We welcome participant feedback
- We communicate clearly about our practices
- We're accountable for our performance
If you want to see our full audit report or have questions about our results, contact us. We're happy to share.
What Participants Say About Us
While audit results are important, participant experience matters too. Our participants tell us:
- They feel safe and respected
- Their homes meet their needs
- Smart home technology supports independence
- Staff are responsive and helpful
- They would recommend Innogreen to others
We're proud of our audit results — but we're equally proud of the positive feedback we receive from participants.
Beyond the Audit
Our COMPLIANT audit results confirm we meet NDIS standards. But we're also focused on:
- Innovation — Developing better ways to support participants
- Partnership — Working with participants, families, and supporters
- Community — Building inclusive communities in our SDA housing
- Advocacy — Supporting participant rights and inclusion
Looking Ahead
We're not stopping here. Innogreen is committed to:
- Maintaining our COMPLIANT status
- Continuously improving our services
- Listening to participant feedback
- Innovating in SDA and smart home technology
- Advocating for participant rights and inclusion
For Current Participants
Thank you for choosing Innogreen. Our audit results confirm we're meeting our commitments to you. If you have feedback or suggestions, please share them — we're always looking to improve.
For Prospective Participants
If you're considering Innogreen for SDA housing or smart home technology, our audit results provide assurance that we meet all NDIS standards. But the best way to understand Innogreen is to:
- Visit our properties — See our SDA housing and technology
- Speak with current participants — Hear about their experience
- Meet our team — Understand our approach and values
- Ask us questions — We're transparent and responsive
Contact Us
Contact our team to:
- Request our full audit report
- Arrange a property inspection
- Speak with us about your needs
- Ask any questions you have
Key Takeaways
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Innogreen achieved COMPLIANT results across all four audit modules in June 2026
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This confirms we meet all NDIS standards for SDA housing and smart home technology
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For participants, this means your rights, safety, and independence are protected
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We're committed to quality — not just meeting standards, but exceeding them
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Transparency matters — We're open about our performance and welcome feedback
This article reflects Innogreen's audit results as of June 2026. For more information about NDIS provider auditing, visit the NDIS Quality and Safeguards Commission.