Feedback, Complaints, Incident and Privacy Policy

Innogreen welcomes feedback to improve service quality. We value your input and are committed to addressing any concerns you may have.

Complaints are accepted via written correspondence, email, phone, or anonymously. You can submit feedback or complaints through our online form.

Privacy matters to us and we know it matters to you.

We collect personal information including name, contact details, and device-specific data to provide our services effectively.

You have the right to request access to the personal information we hold about you. Privacy complaints are acknowledged promptly, with a 30-day resolution target.

Customers can submit incident reports by contacting us directly. Innogreen prioritizes response and resolution focused on safety and satisfaction.

We take all incidents seriously and work promptly to investigate and resolve matters to ensure the safety and wellbeing of all participants and staff.

Workers must report any potential conflicts of interest immediately to management. We maintain high ethical standards and transparency in all our operations.

Our infection control policy addresses the prevention of germ transmission across all our services. We follow best practices to ensure the health and safety of all participants, staff, and visitors.