If you hold a WA Seniors Card, the Western Australian Government will help pay for making your home more secure. The Safety and Security Rebate gives you up to $400 per household towards eligible security and safety items, and a video doorbell is the way most Perth seniors choose to use it.
This guide covers who qualifies, exactly what is covered, how to lodge a claim, and the conditions that trip people up.
What the Safety and Security Rebate is
The Safety and Security Rebate is a WA Government initiative run through the WA Seniors Card program. It was reintroduced on 22 August 2021 to help older Western Australians feel safer at home, and it is still open.
The rebate works as a reimbursement. You buy and install an eligible item, submit a claim with your receipt, and WA Seniors Card pays the money back to you. It is not a discount applied at the checkout, so you do pay first.
The full terms and the current item list are published in the government's Safety and Security Rebate guide.
Who is eligible
Eligibility for the rebate is tied to WA Seniors Card membership. To hold a card you need to be:
- 65 years or over
- Living in Western Australia
- An Australian citizen or permanent resident visa holder
- Either permanently retired, or working no more than 25 hours a week in paid employment
If you already have your card, you are eligible. There is no separate registration for the rebate scheme itself, only a claim form for each purchase. If you do not have a card yet, you can apply through the WA Seniors Card eligibility page — and the card also unlocks transport, utility and council concessions that have nothing to do with this rebate.
What the rebate covers
The rebate covers a specific list of home safety and security items. Most have a minimum spend, and several must be installed by a licensed tradesperson to qualify.
| Eligible item | Minimum spend | Who must install it |
|---|---|---|
| Wi-Fi or wired video doorbell | $100 | Licensed electrician if wired to mains power |
| Home alarm and/or CCTV system | $200 | Licensed Security Agent and Security Installer |
| Security door screens | $200 | Licensed Security Agent and Security Installer |
| Security window screens or shutters | $100 | No licence condition listed |
| Deadlock (door or window) | $50 | Licensed Security Agent and Security Installer |
| Security sensor light | $50 | Licensed electrician if mains powered |
| Mains powered smoke alarm | $100 | Licensed electrician |
| Residual Current Device (RCD) | No minimum listed | Licensed electrician |
| Fire extinguisher or fire blanket | No minimum listed | Must meet Australian Standards |
| Repairs to any of the above | No minimum listed | Qualified contractor with the relevant licence |
Ongoing subscription fees are explicitly not covered. That matters when you are choosing a doorbell, and we come back to it below.
Why the video doorbell is the claim most seniors make
Of everything on that list, the video doorbell is the item that changes daily life the most for the least disruption to your home.
You see and speak to whoever is at the door from your phone, from anywhere in the house or the garden, without walking to the entrance and without opening it. For anyone who has dealt with a pushy door-to-door salesperson, a scam "tradesman", or who simply cannot get to the door quickly, that one change removes a lot of stress.
The practical benefits:
- Screen visitors before you open the door. You decide who gets a conversation.
- Answer from your chair. Motion alerts and two-way audio mean you never rush to the door.
- See who called while you were out. Recorded clips show every delivery and every knock.
- Night vision. Check who is outside after dark without turning a light on.
- Evidence if something happens. Footage of anyone who approached your property.
It also installs in about 30 to 60 minutes, with no building work, no mess, and nothing permanent done to your home beyond the doorbell mount.
Our video doorbell page for WA seniors sets out the two options we install most often across Perth, including a $0 out of pocket package for Seniors Card holders once the $400 rebate comes back to you.
Watch the subscription fees
Because the rebate does not cover subscription costs, the ongoing fee is a real part of the decision. Some doorbells charge a yearly fee to store and replay footage. Others record to local storage with no fee at all. Most of the seniors we install for choose the fee-free option once they see the difference over five or ten years, which is why we quote both clearly rather than steering you towards one.
How to claim the rebate, step by step
- Check you hold a current WA Seniors Card. The claim is made in the card holder's name.
- Get a quote before you commit. WA Seniors Card recommends comparing quotes, and any reputable installer will put the total in writing, including travel or call-out fees.
- Buy and install the item. It must meet the relevant Australian Standards, and anything wired to mains power must be fitted by a licensed electrician.
- Keep the tax receipt. It has to show the supplier's ABN and the date. No receipt, no claim.
- Lodge your claim using whichever of these suits you best:
- Log in to your WA Seniors Card online account and apply there
- Download the application form, then post it or email a scan to info@seniorscard.wa.gov.au
- Call the WA Seniors Card Centre on 1800 671 233 and ask for a form to be posted or emailed
- Visit the Centre at 140 William Street, Perth
- Call in at any Department of Communities customer service counter
- Wait for the reimbursement. Once the claim is processed, the money is paid back to you.
The conditions that catch people out
A handful of small details are behind most rejected claims:
- The purchase date. Only items bought after 22 August 2021 can be claimed.
- A receipt with no ABN. Cash jobs and handwritten dockets will not be accepted. Ask for a proper tax invoice before you pay.
- An unlicensed installer. Alarms, CCTV, security doors and deadlocks must be fitted by a licensed Security Agent and Security Installer. Anything connected to mains power needs a licensed electrical contractor. Check the licence before the work starts.
- Australian Standards. Security screens, deadlocks, smoke alarms, RCDs, fire extinguishers and fire blankets each have a standard they must meet. Compliant products carry a label showing it.
- Assuming each person gets their own rebate. The $400 cap applies per household, not per person, so a couple sharing a home shares one pool.
If you are unsure whether something qualifies, the WA Seniors Card Centre will tell you before you spend the money. Call 1800 671 233 or email info@seniorscard.wa.gov.au.
How Innogreen fits in
We are a Perth-based installer working with seniors and NDIS participants, and our video doorbell installations for Seniors Card holders were featured on Channel 7 News.
For a doorbell claim, we cover every requirement the rebate has:
- Supply and installation in one visit, usually 30 to 60 minutes
- Licensed installation, so the work meets the rebate's conditions
- A tax receipt with our ABN and the date, handed to you on the day
- Setup on your phone before we leave, with a walkthrough of how to use it — no technical knowledge needed
- A written quote up front, including any travel fee, before you commit to anything
We also install home alarm and CCTV systems and can help with security door screens, both of which are on the eligible items list. Most people start with the doorbell because it is the fastest job with the biggest day-to-day difference, then look at the rest later.
If you want the wider picture of what technology helps at home as you get older, our guide to smart home technology for seniors in Perth covers lighting, smart locks and voice control alongside doorbells.
Safety and Security Rebate FAQs
What is the WA Safety and Security Rebate?
It is a Western Australian Government rebate delivered through the WA Seniors Card program. Card holders can claim up to $400 per household towards eligible home safety and security items, including video doorbells, security door screens, home alarm and CCTV systems, deadlocks, sensor lights and smoke alarms. The rebate was reintroduced on 22 August 2021 and is still open.
Who is eligible for the Safety and Security Rebate?
Anyone who holds a WA Seniors Card. To hold a card you need to be 65 or over, living in Western Australia, an Australian citizen or permanent resident, and either retired or working no more than 25 hours a week in paid employment. There is no separate application for the rebate scheme itself, only a claim form for each purchase.
How much money do you actually get back?
Up to $400 per household. It is a reimbursement rather than a discount at the till, so you pay for the item first and WA Seniors Card pays you back once the claim is processed. For many Perth seniors a video doorbell is the claim that uses the rebate best, because the whole job can be covered.
Is a video doorbell covered by the rebate?
Yes. Wi-Fi and wired video doorbells are on the official list of eligible items, with a minimum purchase and installation value of $100. Ongoing subscription fees are not covered, which is one reason a subscription-free doorbell such as the Eufy is popular with WA seniors.
How do I apply for the Safety and Security Rebate?
There are five ways: log in to your WA Seniors Card online account and apply there, download the application form and post or email it to info@seniorscard.wa.gov.au, call the WA Seniors Card Centre on 1800 671 233 to have a form sent to you, visit the Centre at 140 William Street in Perth, or call in at any Department of Communities customer service counter.
What paperwork do I need to claim?
A tax receipt for the purchase and installation showing the supplier's Australian Business Number (ABN) and the date. Keep it somewhere safe as soon as the job is done, because the claim cannot be processed without it. Innogreen issues a compliant tax receipt on the day of installation.
Can I claim for something I bought a few years ago?
Only purchases made after 22 August 2021, the date the rebate was reintroduced, can be claimed. Anything bought before that date is not eligible, no matter how well it fits the item list.
Does Innogreen handle the rebate paperwork for me?
We give you everything the claim needs: a licensed installation, equipment that meets the relevant Australian Standards, and a tax receipt with our ABN and the date on it. The claim itself is lodged in your name with WA Seniors Card, and our team will walk you through the form over the phone if you would like a hand.
Ready to use your rebate
The rebate sits there whether you use it or not, and a video doorbell is the simplest way to turn it into something you notice every single day.
See the doorbell options, check whether you qualify in three quick questions, and book an installation on our WA seniors video doorbell page — or call us on 1800 123 000 and we will talk it through.